Phone : +91 98946 25202

Mail : mail@mywhiteleaf.com

Return, Refund and Cacellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the product quality/ services provided (not covering the courier/ shipment / local delivery services) we will refund back the money, upon return of material, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the product, its usage, preventive measures and other parameters.

Our Policy for the cancellation, return and refund will be as follows:

Cancellation Policy
For Cancellations of order please contact us via mail@mywhiteleaf.com / contact us link / phone numbers provided in the communication page. Requests received from you later than 24 hours of order placement or update of material dispatch from us, whichever occurs earlier will not be eligible for cancellation of order.

Return & Refund policy
In case of dissatisfaction due to short supply/ wrong supply have the liberty to cancel their purchase, return the material and request a refund from us. Upon confirmation of the scenario and found wrong from our side, pro rata amount for deficit quantity / full amount for wrong product will be refunded / credit note could be raised/ required product could be sent back which ever choice is mutually beneficial. Meantime, wrong supply could be sent back through prescribed courier partner or reliable courier /logistic partner, and the cost involved in sending will be refunded (provided it is not more than cost of sending the shipment) in case paid by customer. In other case, customer could enjoy the wrong supply product if not claimed by us. In case customer wishes to keep it can negotiate for discount or purchase at actual price.

Return of material due to courier damage or packing deficiency, upon proper proof will be accepted and same should be packed reasonably to avoid further damage and should be handed over to prescribed courier partner or reliable courier /logistic partner, and the cost involved in packing & sending will be refunded (provided it is not more than cost of sending the shipment) in case paid by customer. Upon receipt of courier/ shipment details of return material, new shipment of the corresponding order will be executed and refunding for the order will not be done. Or if customer wishes to take credit note, it could be done on written request to following email id mail@mywhiteleaf.com and it will be raised upon receipt of material.

Return of material for delayed cancellation request or after dispatch update will not be accepted unless the genuine reason is investigated and proved. But the courier /shipping charges for to & fro will be deducted upon acceptance of return

Return of material due to mishandling / intentional damage done or improper packing while returning will not be eligible for refunding.

Return due to non-availability for collection / receipt of material will not be refunded, but material could be sent back again upon receipt of courier/shipping charges for same.

Refund will be done through original payment channel such as credit card, net transfer, UPI payments, Debit card or wallet payment /easy possible way by company and correct account details to be provided by user /customer /visitor. In case of payment gateway name payments refund will be made to the same account. The transaction charges deducted during payment and refund will be deducted in the refund payment and courier charges will also be deducted for orders which is mistakenly placed more than once, proven same quantity and same product ordered multiple times within 24 hours.

If customer wishes to avoid the payment channel deduction charges can claim credit note from green black enterprises/ www.mywhiteleaf.com and make use of it in further purchase and the value of credit note has to be utilized in single purchase.